Terms of Service

Introduction and acceptance

By using the Wattvia website, account portal, emails, text messages, or related services, you agree to these Terms of Service. If you do not agree, please do not use the service.

These Terms apply to account holders and anyone who uses the website or account portal. They work together with the Privacy Policy and the Text Message Terms.

About the service

Wattvia is a residential energy monitoring and time-of-use readiness service operated by Energy Insights LLC. We use authorized utility data to provide educational usage-timing insights, account updates, and service communications by email and optional SMS.

One-time Assessment uses a usage file you provide. Connected uses read-only utility data access that you authorize. Basic is publicly Coming soon. Wattvia does not change your utility account, utility service, meter, bill, supplier, or rate plan.

Fees

One-time Assessment is free. It includes the historical assessment and the limited follow-up experience described at sign-up; it is not a recurring monitoring subscription.

Connected begins with a free 30-day data trial. The trial starts only when Wattvia receives the first usable interval dataset, not when you submit the form or authorize Bayou Energy. If you do not affirmatively choose a paid Connected plan, recurring communications and new utility-data collection stop exactly 30 days after that start; your existing historical results remain available read-only while your account remains open.

Current Connected pricing after the trial is $8 per month or $49 per year for the founding annual plan shown at checkout. Basic is displayed at $4 per month or $29 per year but is publicly Coming soon and is not available for public purchase until Wattvia announces otherwise.

We will not charge you or convert a free account to paid service unless you affirmatively accept the price and paid-service terms. A recurring subscription may be canceled through the billing portal. Cancellation at period end preserves paid service through the exact paid cutoff and then stops the renewal. Subscription cancellation does not close your Wattvia account. Any refund or guarantee that applies will be shown with the checkout offer and remains subject to applicable law.

If pricing or paid-service terms change materially, we will provide at least 14 days notice before the change applies. A price change does not alter a price that we expressly promised would remain locked while an existing subscription stays active.

Eligibility

You must be at least 18 years old, live in the United States, and be the authorized utility account holder or have permission from the account holder to connect the utility account.

Connected service access is available only to account holders who complete enrollment and authorize Bayou Energy or a successor provider to retrieve utility account data on their behalf. One-time Assessment does not require a utility connection.

Authorized use

You may use the service for your own personal, non-commercial household energy review. Please keep account access private and do not share portal credentials with anyone who is not authorized to view your utility information.

You may not reverse engineer, scrape, disrupt, copy, resell, impersonate Wattvia or its staff, use the service to harm others, or attempt to access information that is not yours. We may suspend or terminate access if we believe these Terms have been violated or if we need to protect account holders or the service.

Data and privacy

Our collection and use of account data is described in the Privacy Policy. If you enroll in Connected, you authorize Bayou Energy or a successor provider to retrieve smart meter data, billing summary data, and related utility account information on your behalf so we can provide the service.

You can revoke utility data authorization at any time by contacting support@wattvia.com. Revocation may limit or end our ability to provide personalized insights.

SMS and communications

We may send usage insights, account updates, service notices, support messages, and surveys by email. If you separately consent to SMS, we may also send Wattvia text messages. Full SMS consent terms are available in the Text Message Terms.

You can opt out of SMS by replying STOP to a Wattvia text message. You can use the unsubscribe link in an email when one is provided, or contact support for help with communication preferences.

Intellectual property

The Wattvia website, account portal, reports, analysis formats, text, graphics, and service content are owned by Wattvia or its licensors. You may use service materials for your personal household review, but you may not copy, sell, or reuse them as a competing service.

You retain ownership of your personal data, utility usage data, and information you provide. While your account remains open, you grant us a limited license to process that information as needed to provide and preserve your account history, operate, secure, and support Wattvia, conduct internal analysis, and improve the service. Retention after account closure or deletion is governed by the Privacy Policy.

Third-party services

The service depends on third-party systems, including Bayou Energy for utility data retrieval, utility websites and APIs, email providers, website hosting, and Twilio or successor providers for SMS delivery. Those providers may have their own terms and privacy practices.

Connected depends on the utility and our authorized utility-data provider continuing to make usable data available. Neither Wattvia nor you control whether those systems remain continuously available or whether the data they return is timely, complete, or accurate. An interruption may create gaps lasting days or longer and may delay monitoring, scores, notices, or other Connected features.

We use commercially reasonable efforts to detect Connected data interruptions, provide appropriate support, and request or process available catch-up data after access is restored. We do not guarantee uninterrupted data collection or that the utility or data provider will make every missing interval available. A Connected data interruption does not change or interrupt your underlying utility service.

One-time Assessment and Basic depend on you obtaining a supported usage file from your utility and uploading it to Wattvia when needed. You are responsible for completing that download and upload. We use commercially reasonable efforts to maintain a functioning upload path, provide instructions and support, and process a valid file promptly after we receive it.

Utility websites, Green Button or other data-export tools, and the data available through them are controlled by the utility. Wattvia cannot guarantee that an export will be continuously available, complete, accurate, or compatible, and cannot correct a utility-side portal, export, or account-access problem. If a usable export is temporarily unavailable, your assessment or recurring Basic scoring may be delayed until the utility restores access and you provide a usable file.

Utility data imports, billing summaries, account-connection status, monitoring insights, emails, and text messages may be delayed, interrupted, incomplete, blocked, filtered, throttled, or unavailable if those third-party systems change, fail, rate-limit access, return incomplete data, or experience outages.

Disclaimer of warranties

We provide Wattvia as is and as available. We do not guarantee that the service will be uninterrupted, error-free, secure, or available at any particular time. We do not guarantee that utility data, billing data, alerts, emails, or text messages will always arrive on time or be complete.

Usage insights are educational and informational. They are not professional energy, legal, tax, financial, engineering, or utility-service advice. You should not rely on Wattvia for emergencies, utility outage reporting, billing disputes, account security notices, or other time-sensitive utility service issues.

To the fullest extent allowed by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Limitation of liability

To the fullest extent allowed by law, Wattvia and its operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost savings, lost data, lost profits, or utility charges, even if we have been told those damages are possible.

Our total liability for any claim related to the service will not exceed the greater of zero dollars or the amount you paid us for the service during the 12 months before the claim. If a state does not allow a limitation like this, the limitation applies only to the extent allowed by that state's law.

Indemnity

You agree to defend, indemnify, and hold harmless Wattvia and its operators from third-party claims, losses, and reasonable costs that arise from your misuse of the service, your violation of these Terms, or your use of a utility account without proper authorization.

Changes to these Terms

We may update these Terms as the service changes. For material changes, we will give at least 14 days notice by email, account-portal notice, SMS, or another reasonable method. Continued use after the effective date means you accept the updated Terms.

Termination

You may stop using the service at any time. Canceling a subscription stops renewal at the applicable paid cutoff but does not by itself close your Wattvia account; historical results may remain available read-only.

You may separately ask support to close your account or delete service data. After we verify an account-closure or deletion request, access is revoked and personal and household-linkable service data enters a deletion queue scheduled for completion within 30 days, subject to limited records we must retain for legal, compliance, security, fraud-prevention, dispute, tax, accounting, audit, or other legally required purposes. Data handling follows the Privacy Policy.

We may suspend or terminate access if you violate these Terms, if required for legal or security reasons, or if the service is changed, paused, or discontinued.

Dispute resolution and governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. If you have a dispute, please contact support@wattvia.com first so we can try to resolve it informally. We will aim to respond within 30 days.

If a dispute is not resolved informally, you and we agree to resolve it through binding individual arbitration, not in a class, consolidated, or representative action. Either side may bring an individual claim in small claims court if the claim qualifies.

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