Privacy Policy

What we collect

• Contact information collected during sign-up, such as name, email, phone number if optional text messages are selected, ZIP code, and utility.
• Read-only utility electricity interval usage data retrieved through Bayou Energy after your authorization.
• Utility billing summary data, such as billing amounts, supply and delivery charges, billing period dates, and rate details, retrieved through your authorized utility account connection via Bayou Energy.
• Service participation data, including sign-up dates, account-connection status, messages sent, support requests, and survey responses.
• If you choose Wattvia Assist, the conversation text you send and device details identified from a photo. Wattvia does not store the photo.
• Text message consent status, timestamp, opt-out status, and the consent form version used during sign-up.
• Basic website interaction data if hosting analytics are enabled, such as page views, referrers, browser type, and approximate location derived from IP address.

How we use it

We use this information to generate personalized energy usage analysis, provide feedback through email and optional text messages, operate Wattvia, troubleshoot support questions, and improve the service.

Wattvia Assist uses conversation text, your Wattvia timing targets, and any photo you choose to send to provide device setup or utility-data help. Photos are processed for the current answer and are not retained in Wattvia storage. We retain the conversation and any device type, make, or model identified from the photo.

Billing summary data is used only for modeled bill comparison analysis and to validate energy rate calculations. It is not used to make account decisions, change your utility service, or change your rate plan.

Wattvia provides educational modeling only. It does not change your utility account, utility service, meter, or rate plan.

Cookies and tracking

The public website is designed to work without third-party advertising trackers. We do not use advertising cookies, sell behavioral data, or share browsing activity for cross-context behavioral advertising.

We may use basic hosting or website analytics to understand how people use the site, such as page views, referrers, browser type, and general traffic patterns. We use that information to improve the website and support service operations, not to target ads.

Your browser may let you block or delete cookies and limit tracking signals. If we add analytics or tracking that requires consent, we will update this policy and provide an appropriate notice.

Sharing

We do not sell account data. We use a small set of service providers to operate Wattvia:

• Bayou Energy for read-only utility data retrieval, including interval usage and billing summary data, after your authorization.
• Website hosting, email, text messaging, form, support, and security providers needed to run Wattvia and communicate with customers.
• OpenAI for the optional Wattvia Assist. OpenAI processes the conversation and any photo submitted for the answer under its API data controls. Wattvia sends requests with provider-side response storage disabled, but OpenAI may retain content temporarily for safety and abuse monitoring under its API terms.

We may also disclose information if required by law, to protect customers or Wattvia, or to respond to valid legal process.

Text message consent

Text message consent is optional and recorded separately from using Wattvia. Wattvia stores consent status, timestamp, opt-out status, and form version from sign-up.

You can opt out of Wattvia text messages at any time by replying STOP. Opting out of text messages does not stop email updates or close your account.

Retention

Service data, including utility interval usage data and historical Wattvia results, is retained for as long as your Wattvia account remains open. We use that data to provide and preserve your account history, operate and support Wattvia, conduct internal analysis, and improve the service. Canceling a subscription stops renewal and, when applicable, new utility-data collection, but does not by itself close the account or delete its historical data.

After we verify an account-closure or deletion request, we revoke account access and delete personal and household-linkable service data within 30 days, except for limited records that we must retain for legal, compliance, security, fraud-prevention, dispute, tax, accounting, or audit purposes. Those retained records are not used to continue canceled service.

Limited internal quality-assurance records that do not identify or reasonably link back to you or your household and do not include raw interval histories, such as error and status timestamps, content digests, parser and software-version diagnostics, and delivery-state evidence, may be retained for up to 90 days after account deletion.

If Wattvia creates aggregate or de-identified statistical data that cannot reasonably be linked to you or your household, we may retain and use that data indefinitely for internal research, technical validation, analytics, and product improvement. We maintain technical and organizational safeguards against re-identification and do not treat removal or hashing of direct identifiers alone as de-identification. This does not permit us to retain raw or household-linkable interval histories after a verified deletion request.

Text message opt-out records may be retained indefinitely for compliance so that opt-out preferences remain honored.

Your data rights

You can ask what data we hold about you, ask us to correct inaccurate data, or ask us to delete your account and service data.

To make a request, use the privacy contact listed at the top of this page. We may need to verify that the request comes from you or someone authorized to act for you.

We aim to respond to privacy requests within 30 days. If a request is unusually complex or we need more time, we will let you know.

California and state-specific rights

California residents have rights under the California Consumer Privacy Act. Those rights may include the right to know what personal information we collect, access it, correct it, delete it, and limit certain uses of sensitive personal information. The categories of personal information we collect are listed in What we collect.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We will not discriminate against you for exercising your privacy rights. California residents can use the request process described in Your data rights.

Residents of other states with applicable privacy laws may have similar rights and can use the same request process.

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